Frequently Asked Questions

Everything you need to know about our sustainable fashion accessories.

What materials are used in ECOBAGS products?

We prioritize the planet by using 100% organic cotton, recycled polyester, and biodegradable plant-based fibers. Every material is ethically sourced and certified for sustainability.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard carbon-neutral shipping takes 5-7 business days, while express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping is responsibility of the customer to help reduce our overall carbon footprint.

Are your bags waterproof?

Many of our collections feature a non-toxic, PFC-free water-resistant coating. While they can handle light rain, we do not recommend submerging them in water.

Do you ship internationally?

Yes, ECOBAGS ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and local customs processing.

How should I clean my ECOBAG?

To maintain the integrity of the eco-friendly fibers, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying unless specified on the care label.